How long after placing my order will my item be sent?
Upon placing an order with Essie & Me you will receive a confirmation email. Your order will then be dispatched within 2-3 working days.
How much is delivery within the UK ?
Essie & Me is pleased to offer FREE UK STANDARD DELIVERY ON ALL ORDERS OVER 50. Free shipping will automatically be applied during the checkout process if your order exceeds £50
For orders of £50 and less, Essie's Bits and Bows offers a flat UK Standard Shipping Rate (via Royal Mail Signed for 1st Class) of £2.95
Shipping takes 2-3 working days following dispatch and a signature will be required upon receipt of your delivery
Please note: Shipping charges are applied during the checkout stage of your online order
Does Essie & Me deliver overseas?
Essie & Me is pleased to offer overseas shipping at flat standard shipping rate (via Royal Mail) of £.7.95
How will my order be packaged?
Every order is wrapped and packed by us. Wherever possible we aim to recycle packaging by reusing items available to us.
We really hope you are 100% satisfied with your order from Essie & Me, however we understand that sometimes you may wish to return an item.
Can I return my item?
All purchases, in good clean resalable condition, including items bought at one of our fairs, markets or events with the exception of sale items, are eligible for a full refund (excluding postage cost) if returned within 7 days of receipt of delivery.
How do I return my purchase?
Please complete the returns form that is included in your package. Please ensure you fill in the reason for the return and the date.
Please pack and return your item in its original unused condition along with your completed returns form. Please note that any items returned without a returns form will not be refunded.
Send your return to: Essie & Me, 9 Carnac Street, London SE27 9RR
When posting your item back, you must obtain proof of postage of your return. We cannot be held responsible for items lost or damaged in the post.
The cost of returning the goods is the customers responsibility.
When will I receive my refund?
Refunds will be processed when the request to return is made within 7 days of receipt of delivery.
Upon receiving your returned item safely we will process your refund, excluding the original delivery cost.
Can I exchange my purchase?
You are able to exchange your item for an alternative, although only after we have safely received your returned item back, and there will be a charge for the delivery of an alternative item.
My purchase is faulty, what can I do?
Every order is checked thoroughly before it is packed and shipped off to you. It should arrive to you in perfect condition, but on rare occasions items can become damaged in transit. If this occurs, please contact us immediately at firstname.lastname@example.org so we can help and assist.
Who should I contact if I have further questions relating to our Returns Policy?
Should you have any further questions regarding our returns policy, please email email@example.com